Return and Refund Policy

At Jumelles Jewelry, we pride ourselves on exceptional customer service and ensuring our customers' satisfaction. Our commitment to your happiness is paramount, and we are dedicated to resolving any concerns with your order.

We stand behind the quality of our products with a comprehensive 100% money-back guarantee. This covers any products that arrive defective or sustain damage during shipping. Should you be dissatisfied with your purchase for any reason, rest assured, we will endeavor to rectify the situation.

For efficient processing of returns, we request that you contact our support team at jumellesjewelryusa@gmail.com. Please include a photograph of the item in its original packaging to address any quality discrepancies.

When initiating a return request via email, kindly use "Return" as the subject line and provide a detailed description of the issue.

Our Returns Policy is valid for 30 days from the date of delivery to your address. Please note that returns or exchanges are not possible after this 30-day period, and this policy applies exclusively to original orders, not to items that have already been exchanged.

To qualify for a refund or exchange, all items must be returned with their original tags intact.

We kindly inform you that the costs associated with return shipping are not covered under our policy.

For any inquiries regarding returns, please do not hesitate to reach out to us at jumellesjewelryusa@gmail.com.

Your satisfaction is our priority. If you are not completely satisfied with your order, please contact our support team, and we will make every effort to assist you.